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Cookie Notice

Information on the use of cookies and similar technologies.

Last updated: 17.04.2024

Notice issued by ROKAWARE SAPI de CV, its affiliates and/or subsidiaries and/or related parties ("Netzo"), located at Corinto 206, Jardines de San Agustín, San Pedro Garza García, Nuevo León, Mexico, Zip Code 66274. The purpose is to inform any person who accesses or uses our services about the use of cookies and similar technologies.

General Information

When you visit our website( or platform ( for the first time, we inform you about the use of cookies through a banner. You have the option to accept them as presented or configure your preferences. This setting can be modified at any time from your browser.

Cookies are essential to enhance your experience on our website and services. Some are necessary for the functioning of the site, while others help us provide a personalized experience and understand how you interact with our content.

Cookies: What You Need to Know

Cookies are small text files stored on your device. They allow us to remember your preferences and active sessions and collect information for analysis and marketing, always respecting your privacy and compliance with Mexican legislation and other applicable laws.

Types of Cookies and Their Management


  • Session cookies: Expire when you close the browser.
  • Persistent cookies: Remain until manually deleted or automatically expire.


  • First-party cookies: Installed by our website and/or platform.
  • Third-party cookies: From external partners for analysis and advertising.


  • Essential cookies: Essential for site navigation and safe use of our website and/or platform.
  • Functional cookies: Improve your experience by remembering preferences.
  • Analytical cookies: Collect usage data to enhance our services.
  • Advertising cookies: Personalize advertising based on your browsing.

The legal basis for processing personal data through cookies is your explicit consent, except for essential cookies. You can withdraw your consent at any time by following the instructions for cookie management.

For detailed information on the cookies used on our site and platform, including names, specific purposes, and data processing, please refer to the cookie management section. There, you will find a comprehensive and up-to-date list of all third-party services we interact with, as well as options to manage your consent preferences for each of them.

You can view or modify your cookie preferences at any time:

  • On our website: Select 'Privacy Settings' in the footer.
  • On our platform: Access 'User Settings' from your profile.

Our website and platform use two types of cookies:

  • First-party cookies: Necessary for the optimal operation of our website and/or platform, managed directly by us.
  • Third-party cookies: From external partners for analysis, social networks, and advertising.
  • Session cookies: Temporary, deleted when you close the browser.
  • Persistent cookies: Stored until their expiration or manually deleted, used to enhance your experience and provide personalized services.

Disabling Cookies in Browsers

You can manage your cookie preferences directly in your browser by choosing to accept all, some, or none. Each browser provides tools for this purpose:

  • Internet Explorer: Tools > Internet Options > Privacy
  • Firefox: Options > Privacy > History
  • Chrome: Settings > Privacy > Content Settings
  • Safari: Preferences > Security
  • Opera: Settings > Privacy and Security

Many browsers allow you to activate a private mode in which cookies are always deleted after your visit. Depending on the browser, this private mode may have different names.

Visit your browser's support for specific information on how to manage cookies. Remember, rejecting cookies may limit the functionality of our site.

Rejecting Cookies

If you decide not to accept cookies, certain site functions may not be available, affecting your browsing experience.

Information about International Data Transfers (TID)

We inform you about any International Data Transfers made to third countries by identified providers in our cookie policy. For more details, please review your specific policies or the cookie management section.


Our cookie policy is subject to periodic changes and updates to reflect new data handling practices or changes in applicable legislation.

  • For our website ( Updates will be published directly on our site with a new "Last Update" date at the beginning of the policy. We will not send individual notifications about these changes, so we recommend regularly reviewing our cookie policy to stay informed about any modifications.
  • For our platform ( In the event of significant changes to our cookie policy, we will notify registered users via email, providing a summary of the changes and links to the updated policy.

We recommend periodically checking the "Last Update" date on our site or platform to ensure that you are informed about the most recent version of our cookie policy.

Contact and More Information

If you have any questions about our cookie policy or how we handle your data, please contact us using one of the following methods. Be sure to include your name, email address, and a detailed description of your request.

Email[email protected]
Phone+52 81 1218 1306
Contact form